CUSTOM DUTY for British and Canadian citizen
The British and Canadian citizen who imports goods from the European community, could be subjected to the payment of the import taxes or custom duty. We don’t know how the charge might be, but we recommend that you inquire before placing your order. The payment of the taxes cannot be object of protest or refusal to accept the goods.
The item will be sent from Venice by DHL Express or Fed Ex registred parcel. The time of delivery depend upon your location.
Estimated TIME OF DELIVERY and COST
- Europe: 3 – 7 days Euro 15,00
- Usa: 5 – 7 days Euro 20,00
- Canada: 5 – 7 days Euro 20,00
Oceania 5 – 7 days Euro 25,00
Handling, packaging, soft or hard case and a special micro fiber cleaning cloth ARE INCLUDED in the cost of the spectacles. We are not responsible for undeliverable address. We reserve the right to charge the shipping fee again for returned items due to a wrong address. Please confirm your shipping address before placing your order. Items are generally shipped out the next business day after payment has been verified (Saturday and Sunday excluded).
Owing to the seasonal overload of work in the international post, your parcel may take a few more days than usual to be delivered. We apologise for this inconvenience, which we are sure you will appreciate is not down to us.
RETURN POLICY: EXCHANGE OF STYLE OR COLOR
If glasses do not meet your needs, you may substitute them with another model or color. Glasses can ONLY be changed with another one (the amount is NONREFUNDABLE) of your new choice. Items should be returned with original packages and DEMO lenses fitted. Please return item to address shown on package. No exchange accepted after 7 days of receipt. Exchange will be made upon receipt of the returned item. If you would like to return your product(s) for repair / replacement, please kindly contact us via email for an authorized RMA number. Your returned product(s) will not be processed without a completed RMA.
IMPORTANT | RETURNS ARE NOT ACCEPTED FOR PRODUCTS PURCHASED IN OUTLET SECTION.