Orders
Shipping and returns
Times, costs, import duties and the right of withdrawal. The same conditions you find in the terms of sale, gathered here because these are the ones most often needed.
Shipping and delivery
Shipping costs. Shipping costs are calculated based on the destination of your order and are clearly displayed at checkout.
Delivery times. We aim to dispatch all orders within 5 working days. Delivery estimates are provided for guidance only and are not guaranteed. We are not responsible for delays outside our control.
Risk of loss. Risk of loss and damage passes to you upon delivery of the product.
Estimated time of delivery and cost
| Destination | Time | Cost |
|---|---|---|
| Europe | 3–7 days | € 20,00 |
| USA, Canada | 5–7 days | € 25,00 |
| Oceania | 5–7 days | € 30,00 |
Handling, packaging, soft or hard case and a special micro fibre cleaning cloth are included in the cost of the spectacles.
Import duties, taxes and customs clearance
Customer responsibility. Orders shipped outside of our operating region (e.g., to the United States and the United Kingdom) may be subject to import duties, customs duties, taxes, and brokerage fees. These charges are levied once the shipment reaches your destination country.
Payment of charges. These additional charges are the sole responsibility of the recipient (the Customer). We have no control over these charges and cannot predict what they may be. We are not responsible for any delays or issues caused by the recipient’s failure to pay these charges promptly.
Consequences of non-payment and abandonment. If the recipient refuses to pay the import duties, taxes, or brokerage fees, the package may be considered abandoned by the Customs authority. In the event the shipment is abandoned due to the recipient’s refusal to pay duties and taxes, the order will not be eligible for a refund or reshipment, and this will not be a ground for dispute or chargeback.
Returns, refunds and cancellation
Right of withdrawal (EU consumers). If you are contracting as an EU consumer, you have the right to withdraw from this contract within 14 calendar days without giving any reason.
Returns policy. Products must be returned unused, in their original packaging, and in resalable condition. You are responsible for the cost of returning the goods.
Refunds. We will process the refund due to you as soon as possible and, in any case, within 14 days of the day we receive the returned goods.
International returns. Products shipped internationally (including to the United States and the United Kingdom) cannot be returned for a refund if the return is complicated by, rejected by, or generates excessive cost due to local customs processes, import taxes, or duties imposed by the destination country upon re-entry.
In case of a voluntary return, the customer is fully responsible for ensuring the goods clear customs on their return journey and for covering all associated fees, duties, and taxes charged by our country’s customs for the return.
We reserve the right to refuse any returned package if we are asked to pay import duties, handling fees, or taxes upon its arrival back in our country. If a return is refused due to the non-payment of these fees by the customer or shipper, the order will not be eligible for a refund.
Cancellations. Orders may only be cancelled prior to receiving the Shipping Confirmation email.
For a repair or a return shipment there is a dedicated service.
Repairs and shipping