Categories

SERVICE TERMS

SECURITY & PRIVACY

In order to guarantee maximum peace of mind, OTTICA CARRARO uses a "secure payment" system: your credit card data is protected since it is sent directly to the bank. From the bank it is then connected to the international authorization circuits which send back the transaction results and confirm whether or not the payment was completed. In this manner, no external person outside of the credit card entity that manages the payment (KeyClient) can have access to your credit card information. Moreover, protection is reinforced by the use of the most wide-spread security system for data encryption. OTTICA CARRARO is committed to insuring that your personal data remains secure and is not used in any inappropriate manner. When you order from our website, we need to know information such as your name, e-mail address, billing address and phone number, so we can process and fill your order and contact you if we have any questions. We maintain the information that you provide us, along with a record of your purchases, in a database. We share your information with our trusted third party service providers who manage our website. These third parties are not authorized to discuss, disclose or make any use of your personal information except as necessary to provide such services.

 

SHIPPING

The item will be sent from Venice by Poste Italiane Air mail Registred parcel. The time of delivery  depend upon your location.

  Estimated TIME OF DELIVERY and COST

  • Europe: 8 - 10 days Euro 15,00

  • Usa: 15 - 20 days Euro 20,00

  • Canada: 20 - 25 days Euro 20,00
  • Oceania 20 - 25 days Euro 25

Handling, packaging, soft or hard case and a special micro fiber cleaning cloth ARE INCLUDED  in the cost of the spectacles. We are not responsible for undeliverable address. We reserve the right to charge the shipping fee again for returned items due to a wrong address. Please confirm your shipping address before placing your order. Items are generally shipped out the next business day after payment has been verified (Saturday and Sunday excluded).

Owing to the seasonal overload of work in the international post, your parcel may take a few more days than usual to be delivered. We apologise for this inconvenience, which we are sure you will appreciate is not down to us.

 

RETURN POLICY: EXCHANGE OF STYLE OR COLOR

If glasses do not meet your needs, you may substitute them with another model or color. Glasses can ONLY be changed with another one (the amount is NONREFUNDABLE) of your new choice. Items should be returned with original packages and DEMO lenses fitted. Please return item to address shown on package. No exchange accepted after 7 days of receipt. Exchange will be made upon receipt of the returned item. If you would like to return your product(s) for repair / replacement, please kindly contact us via email for an authorized RMA number. Your returned product(s) will not be processed without a completed RMA.

IMPORTANT | RETURNS ARE NOT ACCEPTED FOR PRODUCTS PURCHASED IN OUTLET SECTION.


WARRANTY

Our products are guaranteed for ONE YEAR from the date of purchase. The warranty covers: production defects, temples, hinges colour and finish. The warranty does NOT cover: damage caused by improper use, intensive use of the product or breakage of the bridge. Buyers MUST contact us prior to making a return so we can supply you with our return procedures. Please read our Return/Refund policy for details. The glasses may be repair/replaced by us at our sole discretion. Defective products must be returned within 30 days from the RMA issuing date. Otherwise, no replacement will be made.  In all cases, buyers pay shipping fees at their own cost to return products for exchange or reparation.  We are happy to answer any questions and will do our best to assist you.


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